Papers by Syed Shariyar Murtaza
Implementing Retrieval Augmented Generation Technique on Unstructured and Structured Data Sources in a Call Center of a Large Financial Institution (2025.naacl-industry)
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Syed Shariyar Murtaza, Yifan Nie, Elias Avan, Utkarsh Soni, Wanyu Liao, Adam Carnegie, Cyril John Mathias, Junlin Jiang, Eugene Wen
| Challenge: | generative AI models can extract accurate facts from external unstructureddata sources. |
| Approach: | They propose to use data embeddings to enhance RAG for retrieving facts from structured data sources, achieving low latency and high reliability. |
| Outcome: | The proposed model achieves low latency and high reliability and average response time of 7.33 seconds. |